• We are currently facing an issue while trying to update our WordPress site to the latest version. Despite following the usual update process, the update seems to either fail or get stuck. We’ve tried disabling plugins and switching to the default theme, but the issue persists. We also checked the PHP version and memory limits, but everything appears to be in order. Could anyone provide guidance on troubleshooting this update issue? Any suggestions on potential conflicts or server-side configurations would be greatly appreciated.

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    If you are trying auto updating and that does not work then try Manually upgrading. When all else fails, download a fresh copy of the WordPress (top right on this page) to your computer, and use that to copy up. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace the wp-admin and wp-includes folders on your server (NOTE: do not delete the wp-content directory or your wp-config.php file). Read the Manual Update directions first.
    BACKUP: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups! See https://wordpress.org/support/article/wordpress-backups/

    The best option is to use FTP to do it. It’s pretty straight forward.

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