my website is not work when i try to install new plugins

  • mebratieandargie

    (@mebratieandargie)


    2 months ago

    Plugins extend and expand the functionality of WordPress. You may install plugins in the WordPress Plugin Directory right from here, or upload a plugin in .zip format by clicking the button at the top of this page. Plugins list

    An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Lina Asenova

    (@linaasenova)

    2 months ago

    The exact reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you can also enable debugging in WordPress to gather more information. To do this, add a few specific lines to your wp-config.php file. For full guidance and step-by-step instructions on enabling the debug log, refer to the WordPress developer documentation: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

    In both cases you should be able to see what the cause is in the logfile.

    Lucian Padureanu

    (@lucianwpwhite)

    1 month, 3 weeks ago

    Hello @mebratieandargie!

    Building on Lina’s suggestion above, I’d like to offer a few additional points that could help identify the root cause of the issue and guide you closer to a resolution:

    1. a) Does this happen with all plugins or just a specific one? Feel free to share with us the name of that plugin for more context.
      b) Are you encountering this error when installing plugins directly from the WordPress repository, or does it also occur when uploading plugins manually via the “Upload Plugin” feature?
    2. Some hosting providers block external connections by default or require special configurations to allow WordPress to connect to external resources (like WordPress.org).
      It would be helpful to contact your hosting provider to ensure there are no restrictions or blocks in place that might be causing this.
    3. Could you confirm the PHP version and WordPress core version your site is running?
      While WordPress usually flags insufficient requirements for plugins, running outdated versions of PHP or WordPress core can sometimes trigger unexpected issues.
    4. If this error started happening suddenly (and not after a fresh website installation), try listing any recent changes or updates made to the website. This could include new plugins, theme updates, or server changes. Sharing this information with your hosting provider or developers might help them quickly pinpoint the issue.

    I am confident the above, and let me know how it goes and / or if you have further questions.

Viewing 2 replies - 1 through 2 (of 2 total)
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