Subdomain multisite throwing 404 error

  • Resolved dpaslay

    (@dpaslay)


    3 months ago

    I created a new subdomain using multisite successfully in my dashboard with my main admin “davidpaslay.com”. But when I select the subdomain dashboard in wordpress “3dboothvisual.davidpaslay.com/wp-admin/” I get a “404 Not Found” error page. I’ve edited paths in my hosting provider, added an SSL certificate to the domain, adjusted the DNS A settings, double checked the .htaccess and wp-config files as well. Not understanding why I can’t access the dashboard.

    Please see detailed screenshots:
    https://drive.google.com/file/d/1DlhjfnONq7y80gLgcjLbnPoRtBS1rEjs/view?usp=drive_link

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Ahmod Musa

    (@musabin)

    3 months ago

    Hi dpaslay,

    How long ago did you change the nameservers? DNS changes can take 1-24 hours. Your subdomain isn’t resolving yet:
    https://dnschecker.org/#A/3dboothvisual.davidpaslay.com

    If it’s been over 24 hours, add this to wp-config.php:

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);

    Check the error log in wp-content/debug.log.

    Dhaval Kapadane

    (@dhavalkapadane)

    3 months ago

    Hello,

    I’ve reviewed your screenshots. Have you changed the Site Address (URL) of your subnetwork site (e.g., 3dboothvisual.davidpaslay.com)?

    If you’ve made changes to the URL, I recommend using the Domain Mapping plugin to properly map your subnetwork site to the desired domain. This can help resolve potential issues with your site configuration.

    Let me know if you need further assistance!

    Thread Starter dpaslay

    (@dpaslay)

    3 months ago

    @dhavalkapadane , that seemed to have worked I can see the default WordPress page on my URLs. The problem now is I’m unable to login to the dashboard, for some reason they are not recognizing my super admin login/pass.

    • This reply was modified 3 months ago by dpaslay.
    Dhaval Kapadane

    (@dhavalkapadane)

    3 months ago

    Hello @dpaslay ,

    Thank you for the update. To resolve the issue with the super admin login, please check the list of super admin users in the main site’s user management section. Verify how many super admins are available, and try logging in with another super admin account that has access to the subnetwork site

    Thread Starter dpaslay

    (@dpaslay)

    3 months ago

    Yes, I checked the list, the subdomains are listed as supported super admin logins.

    Dhaval Kapadane

    (@dhavalkapadane)

    3 months ago

    Hello @dpaslay ,

    So, what type of error are you facing while logging into the subnetwork site? Please share the details so I can help you.

    Thanks!!

    Thread Starter dpaslay

    (@dpaslay)

    3 months ago

    Everything is working now. Thank you for your help.

    Dhaval Kapadane

    (@dhavalkapadane)

    3 months ago

    You’re most welcome, @dpaslay ! I’m glad everything is working now.

Viewing 8 replies - 1 through 8 (of 8 total)
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