I currently have the site URL set to 172.16.2.2, I know that has to be changed to http://ccrexotics.com, but when I do that everything freezes
Please help
Regards
John H
]]>I have since discovered that the site is working OK but I can only open the site by going to wp-login.php and enter the details required.
]]>I suggest checking Nginx config to ensure it follows the WordPress requirements https://developer.wordpress.org/advanced-administration/server/web-server/nginx/#main-generic-startup-file
Best Regards
Patrick Freitas
Has anyone used the same setup and can offer any tips regarding this issue?
]]>I hope you are doing well today!
I’m sorry to hear about the difficulties you’re experiencing with the Flatsome theme.
– Sometimes, caching can cause issues with updates or changes not appearing. Clear your browser cache and any server-side caching you might have.
– Deactivate all plugins except WooCommerce and see if the issue persists. If it resolves, reactivate each plugin one by one to identify the conflicting plugin.
– Double-check the theme options for any settings related to the header logo. Sometimes, themes have specific settings panels where such changes can be made.
– If you’re using a child theme, ensure that there are no customizations in the child theme that might be causing the issue.
If none of above helps;
– Consider reinstalling the Flatsome theme to see if it resolves the issue. Make sure to back up your site before doing this.
– Ensure that your server is running a compatible version of PHP. Flatsome requires at least PHP 7.0, but it’s always best to use the latest stable version.
– Since you mentioned not seeing logs in debug.log
, ensure that WP_DEBUG is set to true in your wp-config.php
file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
This should log errors to wp-content/debug.log
.
If those steps also don’t resolve the issue and support from the theme developers remains unhelpful, you might consider switching to another WooCommerce-compatible theme. We can not suggest any but you can consider checking Storefront, which was Developed by WooCommerce and it is a solid choice for a WooCommerce-focused site.
Before switching themes, ensure you have a full backup of your site. When changing themes, some customizations may not carry over, so you will want to test thoroughly in a staging environment if possible.
Kind regards,
Zafer
Thank you for your quick response. However, as I mentioned earlier, I don’t see any logs related to the theme in the debug.log
, even with debug mode enabled.
Additionally, the support team has not been very helpful. Would you recommend a WooCommerce-compatible theme that also works well with other themes in case we decide to migrate?
Thank you.
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